🔄 Returns & Refunds Policy – UGMarkt

At UGMarkt, we want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns

You may request a return if:

• You received a damaged, defective, or wrong item.
• The item delivered does not match the description or image.
• You change your mind within 24 hours of delivery (applies only to unused, unopened items).

⏱️ Return Window

• You must request a return within 24 hours of receiving the item.
• For change-of-mind returns, the item must be unopened, unused, and in original packaging.

📦 Items Not Eligible for Return

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., creams, toothbrushes).
• Innerwear or hygiene-related products.
• Sale/discounted items marked “non-refundable”.
• Items returned after the return window.

🔁 How to Return an Item

1. Contact our Support Team via WhatsApp or Email: within 24 hours
   • WhatsApp: +233 538230731
   • Email: info@UGMarkt.com
2. Provide:
   • Your Order Number
   • A clear photo or video of the item (for damaged/wrong items)
   • Reason for return – see section 3 (return window)
3. Our team will guide you through the return or pickup process.

💵 Refunds

• Refunds are issued after we receive and inspect the returned item.
• You’ll be refunded via Mobile Money or your original payment method within 1–3 business days.
• Delivery fees are non-refundable unless the return is due to our error.

🔁 Exchanges

• If available, we can replace your item with a new one instead of issuing a refund.
• Exchanges are processed within 2–4 days after approval.

🛵 Return Pickup

If you’re in Accra-Legon, we can arrange for our Kesseriders to pick up your return. Pickup charges may apply for change-of-mind returns.

🙌 Need Help?

We’re always here to assist you.
Contact us anytime on WhatsApp or at support@UGMarkt.com